Coverage by location
Different locations can reach different people.
Coverage schedules
Reach whoever is covering now.
Connect your people, locations and escalation timing before the request arrives.
The workflow
Make the handoff deliberate.
- 1
Set coverage
Define who covers each location and when.
- 2
Choose the order
Configure responder ranks and the timing between notifications.
- 3
Keep a backup path
Configure backup and escalation-owner notifications for requests that need further attention.
Coverage example
- First responder
- Riley · covering North
- Next responder
- Morgan · configured delay
- Escalation owner
- Alex · configured timeout
Sample only. Your schedule and timing decide the order.
Timing you configure
Responder, backup and escalation timing belong to your workflow.
Ownership you can follow
See who accepted and how the request progressed.
A little more detail
Questions, answered.
Can coverage change for a particular date?
Coverage schedules support overrides as well as regular coverage.
Do fixed-contact forms need a schedule?
No. Fixed-contact notification uses the form’s chosen contacts rather than coverage lookup.
Keep exploring