Questions from your form
The agent’s collection goals come from the form it is connected to.
Voice intake
Let callers tell you what they need.
Connect an AI phone agent to your form and collect requests through a conversation.
The workflow
An intake form with a voice.
- 1
Connect your form
Create a voice intake agent from the questions and required information in your form.
- 2
Assign a phone number
Use a connected number for that agent and the client account it serves.
- 3
Route the request
Collected answers enter the same request path and configured response workflow.
Phone conversation
- Caller
- I need someone to call me back.
- Voice intake
- What is the request about?
- Caller
- A service appointment at the North location.
Answers collected → request created → response configured
Your business context
Client-account brand guidance helps shape how the agent speaks.
A connected handoff
Your responders work from the request’s collected details.
A little more detail
Questions, answered.
Can voice use a different question list?
Keep the core questions in the connected form. Channel-specific conversation guidance shapes how the agent asks them.
Will every call trigger escalation?
No. The form’s response behavior determines whether to log, notify contacts or use coverage escalation.
Keep exploring