Request history
Review the request details and the connected response activity.
Response insights
See what happened after the handoff.
Follow acceptance, resolution and response time across your requests.
The workflow
From a request to an outcome.
- 1
Follow the request
Keep collected answers and response activity in the same request context.
- 2
See ownership
Check acceptance and resolution on tracked requests.
- 3
Review response times
Compare the relevant response reports for people and locations.
Tracked request · sample
- Request received
- Service visit requested
- Accepted by
- Riley
- Resolution
- Follow-up completed
Sample example, not customer results or a performance promise.
Response reporting
See acceptance and resolution measures for tracked workflows.
Account context
Review the client account you are working in without mixing another client’s records.
A little more detail
Questions, answered.
Will a log-only request show a responder time?
Log-only forms do not start a coverage response workflow. Review measures that apply to the form’s response behavior.
Are the examples customer results?
No. The examples on these pages are labeled samples and do not claim customer performance.
Keep exploring