One number’s setup
Text intake is enabled on the phone number connected to your form.
Text intake
A request can start with a text.
Collect the same useful information when people message your connected number.
The workflow
A few messages. One connected request.
- 1
Enable text intake
Turn on text intake for a connected phone number and form.
- 2
Collect the missing details
DispatchMe asks follow-up questions using that form’s required information.
- 3
Keep the response connected
The completed conversation follows the same request and response path.
Text conversation
- Customer
- Can someone help with a service request?
- DispatchMe
- Which location is this for?
- Customer
- North location. Please call me back.
Follow-up questions fill in the information your team needs.
Shared required fields
The conversation uses the same form requirements as the other channels.
Optional customer updates
Forms can enable receipt, ownership and resolution updates; these are off until configured.
A little more detail
Questions, answered.
Are update texts automatic for every form?
No. Customer updates are optional settings on each form and start off.
Does texting bypass the form?
No. The intake conversation collects answers through the same form and request submission path.
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