No one-size-fits-all alert
Each form has its own response choice.
Response routing
Give every request the right next step.
Log it, notify specific contacts, or reach the people covering that location.
The workflow
Choose a response for each form.
- 1
Log only
Keep the request in the dashboard without sending a text or call.
- 2
Notify fixed contacts
Tell the people selected for that form when a request arrives.
- 3
Use coverage escalation
Reach available responders in the configured order, with your escalation timing.
Three response choices
- Routine inquiry
- Log only
- Team follow-up
- Notify fixed contacts
- Time-sensitive request
- Coverage escalation
Choose the behavior that fits the request.
People and places stay connected
Coverage can direct a request to the people responsible for its location.
Visible ownership
Tracked requests keep acceptance and resolution connected to the request record.
A little more detail
Questions, answered.
Does DispatchMe assume every request is urgent?
No. Logging and fixed-contact notification are available alongside coverage escalation.
Can teams have different response timing?
Configure escalation timing for the relevant coverage workflow instead of assuming one timing fits every team.
Keep exploring