From the first message to the person who answers.
Your staff can also enter a request by hand. Call center and API intake are coming soon.
Service request3 questions4 questionsDraftLive
- 1What happened?
- 2Where is it?
- 3Callback number
- 4Okay to enter if you’re out?
Goes toWhoever is on callPublish
Channels
- Web formWhat happened?What happened?Water drippingOffLiveUpdated
- Website chatWhat happened?Front door lock jammedOffLiveUpdated
- AI phone agent“What happened?”“No heat in the bedroom”OffLiveUpdated
- Text messageWhat happened?Disposal won’t turn offOffLiveUpdated
Requests
- Water drippingDowntown · Unit 4BPaging Maria…Maria R.
- Front door lock jammedHarbor · Unit 12Paging Dev…Dev K.
- No heat in the bedroomNorthside · Unit 7Paging Sam…Sam T.
- Disposal won’t turn offLakeview · Unit 3Paging Ana…Ana L.
- 1A request comes in.By web form, website chat, AI phone agent or text. Each one fills in the same form.
Comes in by
Web form · its own linkWhat is the problem?Water leaking under the kitchen sink.Unit4BCallback number(555) 0148Web formYour intake form
Maintenance request
What happened?Water leakWhere is it?Unit 4BCallback number(555) 0148 - 2The right person is told.Whoever is on call gets a text. No answer? The next person does.Sample
Downtown · coverage tonight
Water leak, Unit 4B
- MMaria R.On call until 7 amAccepted in 2 min
- DDev K.Next, if Maria doesn’t answerNot paged
- NNight teamThen the whole groupNot paged
Maria’s phone · text message9:38Water leak under the kitchen sink. Unit 4B, 120 Main St. Click here for the details
Or alert a whole team at once, or only post it to the dashboard.
- 3You see how fast it was handled.Time to accept and time to resolve, for every request, person and location.
Water leak, Unit 4B
SampleTime to accept
2 min
From the alert to “I’ve got it”
Time to resolve
41 min
From the alert to closed out
Time to accept, by location
Downtown2 minLakeview4 minHarbor9 minSlowest
AI phone agent
Calls become requests.
A voice agent that asks what your form asks.
- Follows your form
- Hands off to a person
- No loose notes
Live callVoice agent
Thanks for calling. What’s going on?
The heat’s out on the whole second floor.
Got it. Which building are you in?
Captured so far
Issue: no heatFloor 2Callback ✓